Terms and Conditions

Website Use Terms and Conditions – SuperPower

SuperPower has adopted these terms and conditions to apply to your access to, and use of, the SuperPower Website and any future online portal relating to SuperPower.

Consent to Use

Your use of our website is governed by these website use Terms and Conditions (“Terms”). By using our website you agree to be bound by these Terms. SuperPower reserves at its absolute discretion the right to refuse access to our website by any person (including anyone found to be breaching the Terms).

The supply of energy or provision of services by SuperPower, and any special promotions of SuperPower, have their own terms and conditions which govern their use (the “Services”). To the extent that there is any inconsistency or conflict between the terms and conditions for the Services and these Terms, the terms and conditions for the Services shall prevail. A link to the terms and conditions for the Services can be found on the homepage of our Website.

SuperPower reserves the right to:

  1. vary the information on the website at any time without notice;
  2. change or remove functionality of the website at any time without notice;
  3. amend these Terms at any time without notice. Changes will apply from the date the updated Terms are posted on our Website.

Please check these Terms periodically for changes. Your continued use of the website following the posting of any changes to the Terms indicates your acceptance of these changes.


Our Services are available only to New Zealand residents. The website and these Terms are governed by New Zealand law, and users of the website submit to the exclusive jurisdiction of the courts of New Zealand.

General Information

The information provided on our website is for information purposes only. While we have endeavoured to ensure that the content and material on our website is free from error, SuperPower does not warrant its accuracy, adequacy or completeness, that it is suitable for your intended use or that it will be continuously available. If you believe there is an error in the content and material on our website, please contact us at [email protected]

To the maximum extent permitted by law, in no event shall SuperPower be responsible for any direct or indirect loss or damage of whatever kind arising out of access to, or use of or reliance on any prices and information, whether negligent or otherwise, provided on or made available through our website. You acknowledge that if you rely on information available on our website, you do so at your own risk.

Your Use of the website

You must not use our website or their contents in breach of any legislation, for any unlawful act, or to damage or disrupt the website. If you use the website in breach of these Terms, you agree to indemnify us for all direct and indirect damages, losses and costs of any kind incurred or suffered by us as a result of or in connection with your actions.

If you begin, but do not complete, an application process using our website, we may contact you using the information you have entered to see how we can help you with your sign up or to get feedback from you.

There are no charges for using the website however an internet connection is required to access it. Your internet or mobile phone network provider may charge you to access the website (including downloading data to, or making calls or sending text messages). Check with your provider in relation to those charges.

Use of automated tools and methods

Our website uses automated tools and methods (such as cookies and usage monitoring software) which enable us, or our third party service providers, to manage your visit to our website, collect information about your visit to the Website and/or create a personalised solution for you (for example, to allow you to access the My Account part of the Website without having to log in). You will need to have cookies enabled to access all features of the website. Information gathered as a result of our use of such tools and methods may include information about your location or activity including your IP address, telephone number and whether you’ve accessed third party sites. This information will be held and used in accordance with our Privacy Policy as described below.

We use Google Analytics to track and monitor site behaviour and to improve the performance of our marketing efforts.

We use Google remarketing as a method of targeting our digital advertising. When you visit our website, we use Remarketing through third-party vendors, including Google, to show SuperPower ads to you as you visit third party sites on the internet.

Intellectual Property

As between you and SuperPower, SuperPower owns or has a licence for all copyright, database rights and all similar rights for our website and all trademarks and other information or materials used on the website (“our Intellectual Property“). You may use our Intellectual Property and reproduce it in hard copy for your personal reference only. Our Intellectual Property may not be reproduced, reverse engineered, modified, re-posted, adapted, distributed, transmitted to any person or incorporated into any document without SuperPower’s prior written consent.

Links to other websites

The website may contain hyperlinks to websites operated by parties other than SuperPower. SuperPower does not monitor or investigate such sites and does not endorse, nor accept responsibility or liability in relation to any content on, any other websites. Your linking to any other website and your dealings with any third parties on any other website, is at your own risk.

Feedback and unsolicited submissions

We may use any feedback about our website or our Services for any purpose and you waive any right of ownership you may have in relation to any feedback. We will have no obligation to acknowledge your feedback or compensate you for our use of any unsolicited feedback.

Hypertext Linking

If you create a hyperlink to any of the pages on the website, that link is created at your own risk and SuperPower accepts no responsibility or liability for the link. If you have not received SuperPower’s prior written consent to create a link, SuperPower reserves the right to require you to immediately remove the link at your own cost and to seek any available remedy should you delay or refuse such request.


SuperPower has processes in place to keep our website secure from unauthorised or malicious access and free from viruses. However, we do not represent or warrant that the website will be secure or private, operate on a continuous or fault-free basis, or be free from viruses or other harmful features).

If you have registered to use parts of our website accessible to registered users, you are responsible for:

  • protecting any user name, email address and/or password you use to access any such part of our website;
  • ensuring you only access the website from secure computers or mobile devices using appropriate security software;
  • considering the security of your information when accessing the website from a public or shared computer, device or Wi-Fi network (we recommend logging out after accessing your information in this case);
  • any unauthorised access from your computer or mobile device.


SuperPower needs to obtain personal information about you in the course of providing the Services and will obtain personal information from you in accordance with these Terms.  Your personal information is held in accordance with our Privacy Policy, a link to which can be found on the homepage of the Website.  These Terms should be read in conjunction with the Privacy Policy.

Effective from 14 June 2017